Oct. 11--Los Angeles Mayor Eric Garcetti's decision to replace his fire chief after a tumultuous 18 months for the emergency rescue agency underscores one of the biggest challenges facing his administration: Rebooting the city's aging technology to improve the delivery of vital services.
Chief Brian Cummings, who announced his retirement Thursday, never fully recovered from his management team's in March of last year that highly touted 911 response times were inaccurate, making it appear that rescuers arrived faster than they actually did.
Subsequent Times' investigations documented widespread delays in processing calls for help, routine failures to summon the closest medical rescuers from nearby jurisdictions and large disparities in getting rescuers to life-threatening emergencies in different areas of the city.
The fallout fueled a conflict between the chief and union officials over staffing adjustments and intensified City Hall's demands for an overhaul of the complex -- and largely outdated -- patchwork of computer systems the LAFD relies on to handle 911 calls and manage hundreds of medical and accident rescues every day.
The city has launched a number of ambitious, expensive upgrades, including installation of GPS devices on rescue vehicles, the replacement of a breakdown-prone dispatching system and fixes to the alarm system that quickly alerts rescuers at the department's 106 fire stations. A new number-crunching unit, modeled on a highly touted LAPD team that helps commanders quickly adjust resources as needed, also has been promised.
But concerns about the pace of progress and capability of the department's current leadership to deliver improvements have been a recurring refrain among elected officials.
"I've not seen enough movement" at the Fire Department, Garcetti told reporters Thursday. "For a long time, we haven't been able to implement technological change that we need quickly enough."
In June, Cummings told The Times that he hoped to remain chief until at least 2018. He declined to answer questions about his departure at a charity-related news conference Thursday, but thanked rank-and-file firefighters in a written statement. He said he would continue until Feb. 1, when he plans to retire.
Garcetti broke with a tradition of choosing chiefs from within the active-duty, top ranks of the LAFD by naming James Featherstone, head of the city's Emergency Management Department, as Cummings' interim replacement.
Featherstone, who will move to the LAFD next month and is not expected to be a candidate for a permanent appointment, served 20 years in the Fire Department, reaching the rank of captain before leaving in 2007.
Firefighters who have worked with Featherstone said his experience in the field and leadership of the Emergency Management Department may serve him well managing a period of transition at the fire agency.
"He's what we need to fix this ailing department." said firefighter Steve Tufts, a 36-year department veteran.
For Garcetti, replacing Cummings marked his highest-profile management change since taking office July 1. Garcetti has required all department heads to reapply for their jobs and lay out plans to achieve key goals, including the use of new technologies to make the city run more efficiently.
So far, he has told at least seven top managers that they will get to stay, including Gina Marie Lindsey, who runs Los Angeles World Airports, and Michael LoGrande at the Department of City Planning.
Garcetti has said that of roughly three dozen agency chiefs, he expects to replace about 12. Among those leaving is Geraldine Knatz, the executive director of the Port of Los Angeles, one of the world's busiest harbors.
Cummings, a second-generation firefighter with more than 30 years in the LAFD, was appointed chief by then-Mayor Antonio Villaraigosa in 2011 and earned nearly $300,000 last year.
As an assistant chief, Cummings promoted a controversial plan to trim LAFD spending during the economic downturn using a PowerPoint presentation built on detailed department data.