SUMMERVILLE, SC – In an effort to provide American LaFrance customers the highest level of service, the company is now offering dedicated service center capabilities at its three corporate facilities: Ephrata, PA; Los Angeles, CA; and Summerville, SC. Additionally, the company will also perform general service and repair on other brands of fire and emergency apparatus.
The Ephrata facility is the home of American LaFrance’s LTI aerial products. Under the new model, the company has transformed one of its three buildings in Ephrata into a dedicated service center. “We have all the capabilities and equipment to perform general maintenance, warranty, major aerial repair, as well as total refurbishment and re-warranty,” says Tim San Martin, American LaFrance’s Ephrata Service Manager. “Leveraging the years of experience we have in our workforce allows us in many cases to assign to refurbishment jobs the same employees who built the original apparatus. We feel this is an asset unmatched in the industry.”
Due to today’s economic pressures, service and refurbishment demand has increased as more fire departments across the country seek to extend the life of their trucks and defer new apparatus purchases. While American LaFrance has performed service out of its Los Angeles facility, this move will be the first time all three of the company’s facilities fall under one parts and service model designed to deliver a full package of services to its customers.
American LaFrance has built out and equipped a state-of-the art dedicated service center at its manufacturing facility in Summerville, SC. This service center can
leverage all the manufacturing resources of the Summerville plant, which produces complete apparatus, including in-house chassis, cab, pump and body build operations.
“We have EVT certified technicians in all three locations and the best aerial engineers and craftsman in the industry at our Ephrata facility,” says Bill Landreth, American LaFrance’s new Vice President of Aftermarket, who has responsibility for all three service centers in addition to aftermarket parts, warranty and customer support. “With three corporate service centers positioned geographically in three of the most populated fire apparatus markets, we can take care of the needs of local departments, as well as provide an outlet for our service partners for specialty work that they may not normally provide.”
For additional information or to schedule an appointment, please call the following locations:
Summerville: (843) 486-7555
Ephrata: (717) 278-4229
Los Angeles: (909) 822-3473
American LaFrance, LLC is a leading manufacturer of fire, rescue and vocational vehicles. Through its predecessor entities, the Company is the oldest fire apparatus manufacturer in the United States, dating back to its founding in 1832. American LaFrance continues to manufacturer the industries top lines of fire apparatus including its Eagle custom fire chassis, Liberty series, LTI aerial ladders, and a full line of custom pumper products. The company is headquartered in Summerville, SC, with additional manufacturing facilities in Ephrata, PA. American LaFrance is held by Patriarch Partners, LLC, a private equity and investment firm located in New York.
