E-ONE recently completed a customer satisfaction survey to not only obtain voice of the customer on the company’s products and services, but to also raise funds for the National Fallen Firefighters Foundation (NFFF).
“Customer feedback is integral to the goals of our organization and surveys are one of many ways to obtain that voice of the customer,” said Jay Johnson, vice president of sales and product management for E-ONE. "However, typically survey responses are significantly stronger when participants are incentivized but that incentive only benefits one or a handful of participants. Because we wanted a strong response to our survey but also wanted an incentive that would benefit others, we decided to use the survey as an opportunity to raise money for a great organization in our industry, the NFFF.”
The NFFF is a non-profit organization whose mission is to “honor and remember America’s fallen fire heroes, to provide resources to assist their survivors in rebuilding their lives, and work within the fire service community to reduce firefighter deaths and injuries.”
“Overall, it’s a win-win for E-ONE and NFFF – we learn how to make our product and experiences better while raising much-needed funds for a great organization,” said Johnson.
To learn more about the National Fallen Firefighters Foundation visit www.firehero.org, or to learn more about E-ONE visit www.E-ONE.com.
