In The Leaders Toolbox this month, Fire Chief Richard Gasaway offers some assistance to a firefighter who received the state's highest heroism award only to become an outcast at his firehouse. The decorated firefighter is being harassed every time he goes to work. What will it take to change the environment?
Chief Gasaway also provides some insight to a fire chief who is considering closing the door on his new open door policy. His offer to lend an ear has gone awry as he is bogged down by firefighters who skip the chain of command.
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• RichGasaway.com
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