Modernized Incident Command Tools Help Streamline Fire Response

Aug. 15, 2023
Tablet Command’s purpose-built software helps chiefs improve fireground organization.

Kansas City, MO — As fire-rescue service leaders attend the 2023 Fire-Rescue International (FRI) conference, many seek to modernize their departments by replacing legacy tools with new technology.

Nearly 700 public safety agencies across North America have adopted a digital approach to fireground management. Leaving behind whiteboards and legal pads, these departments leverage technology to better track decisions during large and small incidents.

When California responders scrambled to account for two firefighters who exited a building with less than 500 psi in their bottles, Sacramento City Deputy Fire Chief Mike Taylor was determined to streamline communications, boost accountability, and manage resources across their regional response network.

“We're not doing this anymore,” recalls Deputy Fire Chief Taylor. “We are getting Tablet Command.”

With the simplicity of a whiteboard, Tablet Command provides real-time data and resource management in an intuitive application platform. Designed and co-founded by firefighters Wiliam Pigeon and Andy Bozzo, Tablet Command supports fire chiefs by reducing risk and stress through improved situational awareness. With access to better information, leadership can feel confident in their decisions and the safety of their units.

Through the City of Sacramento’s smart implementation, leadership was able to coordinate multi-departmental responses directly from the palms of their hands. Operating units in vast California territory gained access to Tablet Command’s resources, including turn-by-turn navigation, pre-plan integration, incident response mapping, checklists, and templates.

“Tablet Command has made it easier to understand what vehicles are on the scene,” says Columbus, Ohio Fire Assistant Chief Tim Moore, who recalled having to make multiple radio calls and wait for units to respond to get updated information.

Moore’s colleague, Battalion Chief Brett Bowen, noted that the department was able to consolidate four different operating systems into one interface with Tablet Command.

“We’re now able to use all the real-time data, right on the same screen without having to change in-and-out,” says Bowen. “It makes the operation smoother and more seamless.”

A solution built to scale, Tablet Command improves frontline performance and preparedness. Removing the burden of communication, Tablet Command enables fire agencies to respond to incidents faster, safer and more effectively.

Fire leaders and personnel can learn more about Tablet Command and all of its features online. Those attending the 2023 FRI Conference can explore the technology in person at booth 3829.


About Tablet Command

Tablet Command provides the industry-leading Mobile CAD, emergency incident response and management solution to nearly 30,000 users and 700 public safety agencies across the United States and Canada. Tablet Command software solutions enhance safety and operational efficiency for emergency responders on the ground by providing comprehensive, real-time information under a single pane of glass. Tablet Command also records operational performance data as a byproduct of the incident management process. This data, and the insight it can provide, have never before existed in the public safety sector. For more information, please visit


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