Richard Gasaway responds to a fire officer who says his crew feels that the officer does not appreciate their work and efforts.
Gasaway provides tips on how to communicate with the crew to not only show appreciation, but to get to know them as well. These efforts, combined with added praise, can increase a crews value within a department.
About the Author
Richard Gasaway
Richard B. Gasaway, PhD, CSP is an authority on human factors, situational awareness and the high-risk decision-making processes that are used in high-stress, high-consequence work environments. He served 33 years as a firefighter, EMT-paramedic, company officer, training officer, fire chief and emergency incident commander. Gasaway's doctoral research included the study of cognitive neuroscience to understand how human factors flaw situational awareness and affect high-risk decision-making. He authored six books, and his contributions on situational awareness and decision-making are featured and referenced in more than 400 publications. Gasaway's training programs have been delivered to more than 88,000 students.