Security Company Still Charging Man who Lost House in Wildfire in Spokane, WA
A Spokane resident who lost his home in a recent wildfire obviously no longer needs an alarm system.
Despite losing everything in the Old Trails Fire, Jeremy Fagan continues to get bills from the security company. When he explained his house was destroyed, Safe Haven officials said they'd cancel the service if he pays them as a natural disaster doesn't void the contract.
"You have to buy out the end of the contract, which is going to be a little over $1,000. At which point, I decided to take it up the chain, maybe someone at this company has a heart or some human compassion," Fagan told KXLY.
Safe Haven sent him an e-mail that he still owes them a cancellation fee even though he lost his residence. The company compared the situation to a car with a loan being lost in a house fire.
Fagan said he's concerned about others in the area who may be in worse financial shape being hit by cancellation fees.
Safe Haven officials didn't return the reporter's call to comment.
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Susan Nicol
News Editor
Susan Nicol is the news editor for Firehouse.com. She is a life member and active with the Brunswick Volunteer Ambulance & Rescue Company, Oxford Fire Company and Brunswick Vol. Fire Co. Susie has been an EMT in Maryland since 1976. Susie is vice-president of the Frederick County Fire/Rescue Museum. She is on the executive committee of Frederick County Volunteer Fire and Rescue Association. She also is part of the Maryland Institute for Emergency Medical Services Systems (MIEMSS) Region II EMS Council. Susie is a board member of the American Trauma Society, Maryland Division. Prior to joining the Firehouse team, she was a staff writer for The Frederick News-Post, covering fire, law enforcement, court and legislative issues.