National Guardsman Honored as Dispatcher of The Year

April 30, 2015
EMD James Domeier with Allina Health EMS (Minn.) is the International Academies of Emergency Dispatch’s (IAED) recipient of the NAVIGATOR 2015 Dispatcher of the Year Award.

LAS VEGAS—EMD James Domeier with Allina Health EMS (Minn.) is the International Academies of Emergency Dispatch’s (IAED) recipient of the NAVIGATOR 2015 Dispatcher of the Year Award.

Presented to Domeier on April 29 during the Opening Session of the IAED’s annual NAVIGATOR conference, the yearly award — sponsored this year by Infor — recognizes a telecommunicator for his or her outstanding performance. Criteria for the accolade include compliance to protocol, teamwork, initiative to further professionalism and education, and ability to work well under stress.

“Jim’s experience and calm demeanor when doing Pre-Arrival Instructions (PAIs) make these stressful encounters easier for those calling 9-1-1,” said Brent Baker, Operations Supervisor at Allina Health EMS, in Domeier’s nomination materials.

Domeier, who is also a specialist first class with the Minnesota Army National Guard, is currently deployed to Egypt, and accepted the award in absentia.

“This award is meaningful to me, as it reminds me of the grand system that I am a part of,” Domeier said. “For I am but one moving piece of many that works so well together. Working as an Emergency Medical Dispatcher has been nothing short of extraordinary. I do not consider my time at Allina Health EMS a job, but my career.”

Carlynn Page, IAED Associate Director, said that the IAED Dispatcher of the Year Award recognizes an individual who has made a significant contribution to further the values and mission of the Academy.

“This year’s award recipient has done that on so many levels,” Page said, citing Domeier’s consistently high EMD compliance levels and numerous related accolades. “These attributes distinguish him as the 2015 Dispatcher of the Year. I personally wish to thank him for his service and pray for his safe return.”

Infor’s presence at NAVIGATOR centers on Infor EnRoute, the company’s emergency dispatch application designed to help first responders better protect citizens by accelerating emergency response times. Infor EnRoute delivers robust mapping, vehicle locator and mobile functionality, equipping users with intuitive workflows that allow first responders to arrive at incident locations more quickly and safely. More than 3,600 public organizations currently utilize Infor applications, including Infor EnRoute, to help improve cross-agency collaboration and better serve the growing expectations of citizens.

The IAED presents seven annual NAVIGATOR conferences around the world as an educational venue for those in medical, fire, and police emergency communications professions. Attendees gain valuable knowledge from industry experts, enjoy networking with fellow professionals, and exchange experiences and ideas. NAVIGATOR 2015 is being held April 29–May 1 at the Las Vegas Paris Hotel & Casino.

About IAED
The IAED is the world’s foremost standard-setting and certification organization for emergency communications with over 57,000 members in 45 countries. More than 3,000 communication centers in 21 languages employ IAED’s protocols and training in medical, fire, and police dispatching. Of those, nearly 200 comm. centers have become Accredited Centers of Excellence (ACEs).

About Infor
Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 73,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. Infor offers deep industry-specific applications and suites, engineered for speed, and with an innovative user experience design that is simple, transparent, and elegant. Infor provides flexible deployment options that give customers a choice to run their businesses in the cloud, on-premises, or both.

To learn more about Infor, please visit

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