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CAD/Dispatch Systems
ID 163517378 | 911 © Oasisamuel | Dreamstime.com
Westcomm is a regional dispatch center that serves Longmeadow, East Longmeadow, Chicopee, Monson, Ware and the Hampden County Sheriff’s Department and they handled over 79,000 non-emergency calls last year.
Artificial Intelligence
Massachusetts 9-1-1 Center to Begin Using AI for Non-Emergency Calls
Westcomm Regional Dispatch will use artificial intelligence to for non-emergency and offers multilingual support, with a phased rollout.
Aug. 25, 2026
Ryan Baker/Firehouse
The Fire Service Scoop: Vector Solutions' Product Linkage, 2026 Nutella Stacks for Giving Back Grants
Technology
The Fire Service Scoop: Vector Solutions' Product Linkage, 2026 Nutella Stacks for Giving Back Grants
Aug. 7, 2026
FirstNet
Before Green Bay Metro Fire launched TAK, they coordinating resources along marathon routes mostly on paper maps and pre-scheduled plans. Today, they use map overlays to determine the closest available unit.
Technology
Green Bay, WI, Fire Pairs Team Awareness Kit with FirstNet for Real-Time Command
Aug. 7, 2026
Milwaukee Attack Victim, 99, Waits Hours for Help Even After Dispatchers Hear Struggle
CAD/Dispatch Systems
Milwaukee Attack Victim, 99, Waits Hours for Help Even After Dispatchers Heard Struggle
Aug. 4, 2026
Octave
Ontario, Canada, Fire and Police Integrate Octave Dispatch Solution
CAD/Dispatch Systems
Ontario, CA, Fire and Police Integrate Octave Dispatch Solution
Aug. 4, 2026
'Bored' Ashley, PA, Firefighters Charged with Reporting Bogus Incidents
Careers & Education
'Bored' Ashley, PA, Firefighters Accused of Reporting Bogus Incidents
July 8, 2026
AI Assistants Eric or Erica Answering Non-emergency Calls in MN
Artificial Intelligence
AI Assistants Erica or Eric to Answer Non-emergency Calls in Anoka County, MN
May 8, 2026
© Endeavor Business Media
A 9-1-1 call reporting a vehicle crashing into water only generated a police response and Tulsa firefighters were not called until after police located the vehicle.
CAD/Dispatch Systems
Email Exposes Significant Delays to Deadly Tulsa, OK, Vehicle Crash
May 5, 2026
Notification Snafu Leads to Crash Response Failure in Norwich, CT
Radios, Pagers & Accessories
Notification Snafu Leads to Crash Response Failure in Norwich, CT
May 1, 2026
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