CAD/Dispatch Systems

The Firehouse.com CAD/Dispatch Systems product category is a collection of information, product listings and resources for researching various firefighter and PSAP CAD and fire department dispatch systems, including AVL, technology, 911 call processing options.
L.A. County had a new emergency alert system. Did that hurt west Altadena?
Feb. 24, 2025
It is unclear whether officials failed to order alerts for west Altadena, or whether glitches in Genasys or officials' unfamiliarity with the new system could have played a role...
Photo courtesy of the Massachusetts Emergency Management Agency
When the Middleton, MA, Fire Department (MFD) responded to a large brush fire in October 2024, the display of the Command feature of First Due’s software on a monitor in the operations command vehicle made managing MFD’s personnel and that of numerous neighboring departments, the Massachusetts Emergency Management Agency, the Massachusetts Department of Fire Services and others far more expeditious than if the traditional whiteboard approach was utilized.
Jan. 30, 2025
Rich Dzierwa learned from incident commanders and software engineers how on-scene personnel accountability and assignment and officer and chief training are being taken to the...
Gina Ferazzi / Los Angeles Times
Some of the Altadena fire victims were over 80 and had mobility and health issues that hampered their evacuations.
Jan. 22, 2025
Some of the elderly residents who perished in the Eaton Fire had mobility or health issues, Los Angeles County Fire Chief Anthony Marrone said.
Qwake Technologies
C-Thru from Qwake Technologies for Firefighters
Jan. 3, 2025
Jason Moore looks at five technologies that will help firefighters carry out their duties—on and off the fireground—in 2025.
Chitose Suzuki/The Dallas Morning News/TNS
Dallas 9-1-1 Dispatcher Owen Larsen knew immediately that something wasn't right when he heard a gurgle over the radio.
Dec. 27, 2024
Dispatcher Owen Larsen used new technology to locate the officer and send others after he heard only a gurgle.