CAD/Dispatch Systems

AI Assistants Eric or Erica Answering Non-emergency Calls in MN
Last year, 33 percent of the calls to Dakota County's 9-1-1 center were answered by the AI duo.
May 8, 2026
© Endeavor Business Media
A 9-1-1 call reporting a vehicle crashing into water only generated a police response and Tulsa firefighters were not called until after police located the vehicle.
May 5, 2026
Notification Snafu Leads to Crash Response Failure in Norwich, CT
May 1, 2026
Peter Matthews/Firehouse.com
Fort Worth Fire Lt. Jake Pannell watches a live video from the scene of an apartment fire on the city's east side. While Fort Worth call takers are on the line with 9-1-1 callers, they can request them to stream live video so dispatchers can provide better fireground intelligence.
April 3, 2026
Patriot Emergency Communications Center/Facebook
Cyberattack Hits Patriot Regional Emergency Communications Center
April 2, 2026
fh_news_ladder_smoke
Feb. 23, 2026
Jeff Gritchen, Orange County Register/SCNG
The litigation from Southern California Edison contends residents in east Altadena received their first emergency alert about 30 minutes after the fire began at 6:18 p.m., while residents in the west side of Altadena were not notified to evacuate until 3:25 a.m.
Jan. 18, 2026
International Association of Fire Chiefs
In 2025, companies unveiled prototype lightweight aerial vehicles and drones as a responder technology that will also fire and rescue agencies to deploy these devices immediately.
Jan. 2, 2026
Dauphin County fire company's house siren is being silenced
Dec. 9, 2025

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