This month's edition of The Leader's Toolbox looks at the conflict between a veteran firefighter who joined a new department at the chief's request. The 20-year veteran has been assisting the department establish policies and SOPs but the chief has determined that, based on the new criteria, he is under-qualified. Chief Richard Gasaway offers some advice to resolve the issues.
Another topic that Chief Gasaway looks at this month involves the lack of communication between shifts in the fire station. This listener mentions that there is no "passing of the baton" from one shift to the other. It's essential to pass along information to the on-coming crew.
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About the Author
Richard Gasaway
Richard B. Gasaway, PhD, CSP is an authority on human factors, situational awareness and the high-risk decision-making processes that are used in high-stress, high-consequence work environments. He served 33 years as a firefighter, EMT-paramedic, company officer, training officer, fire chief and emergency incident commander. Gasaway's doctoral research included the study of cognitive neuroscience to understand how human factors flaw situational awareness and affect high-risk decision-making. He authored six books, and his contributions on situational awareness and decision-making are featured and referenced in more than 400 publications. Gasaway's training programs have been delivered to more than 88,000 students.