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    The Firehouse.com CAD/Dispatch Systems product category is a collection of information, product listings and resources for researching various firefighter and PSAP CAD and fire department dispatch systems, including AVL, technology, 911 call processing options.
    Amy Davis/Baltimore Sun
    Baltimore City Fire Chief James Wallace
    June 1, 2025
    Baltimore fire chief hopes to upgrade EMS services, add staffing to code enforcement and update the dispatch center.
    Emma Seiwell
    Local FDNY dispatchers guide firefighters to teen trapped in mud in remote Staten Island woods
    March 19, 2025
    The 18-year-old got stuck in about 3 feet of mud while walking two dogs with his sister in a remote area of Staten Island.
    The Monitoring Association
    Adams County, Colo., Enhances Public Safety with Automated Secure Alarm Protocol Implementation
    March 17, 2025
    ADCOM911 serves a population of more than 500,000 residents in the cities of Brighton, Commerce City, Lochbuie, and Northglenn, as well as unincorporated Adams County.
    GoFundMe
    Schuylkill County Fire Box GoFundMe
    March 8, 2025
    A group is hoping to update fire boxes around Schuylkill County, some which date back to 1890, as wiring and part age out.
    L.A. County had a new emergency alert system. Did that hurt west Altadena?
    Feb. 24, 2025
    It is unclear whether officials failed to order alerts for west Altadena, or whether glitches in Genasys or officials' unfamiliarity with the new system could have played a role...
    Photo courtesy of the Massachusetts Emergency Management Agency
    When the Middleton, MA, Fire Department (MFD) responded to a large brush fire in October 2024, the display of the Command feature of First Due’s software on a monitor in the operations command vehicle made managing MFD’s personnel and that of numerous neighboring departments, the Massachusetts Emergency Management Agency, the Massachusetts Department of Fire Services and others far more expeditious than if the traditional whiteboard approach was utilized.
    Rich Dzierwa
    Jan. 30, 2025
    Rich Dzierwa learned from incident commanders and software engineers how on-scene personnel accountability and assignment and officer and chief training are being taken to the...